ENG
Home
Privacy Policy

Privacy Policy

1. Purpose and Scope of Collection:

The main data collected on the mehub.one website includes email, phone number, customer address, etc. These are the information that mehub.one needs customers to provide when registering to use the service, and mehub.one will contact to confirm when customers register to use the service at mehub.one to ensure consumer rights.

During the payment transaction process on the mehub.one website, we only keep detailed information about the paid order of the customer, and the customer's bank account information will not be kept.

Customers are responsible for the security and storage of all information when sending contacts and email boxes. In addition, customers are responsible for timely notification to mehub.one about any unauthorized, abusive, or security-violating use of registered names and passwords of third parties to have appropriate resolution measures.

2. Scope of Information usage:

The company uses member information provided to:

  • Provide information about products and services to customers.
  • Deliver goods to customers.
  • Send notifications about information exchange activities between members and the mehub.one website, such as promotion programs, customer appreciation, etc.
  • Prevent activities that destroy the user account of the member or impersonate the member.
  • Contact and resolve with members in special cases.
  • Personal information of members is not used for any purpose other than verification and related contact regarding transactions at mehub.one.

In case of legal requirements: the company is responsible for cooperating to provide personal information of members when requested by legal agencies, including: Prosecution, court, investigative police agencies related to any legal violations of the customer. In addition, no one has the right to infringe on the personal information of members.

3. Information storage time:

Member's personal data will be stored until requested to be canceled. Otherwise, in all cases, the personal information of members will be kept confidential on the mehub.one server.

4. Personal information access:

People or Organizations who may access customers/members personal information include one of the following cases:

  • ONWARD TOGETHER Co., Ltd
  • Partners who have signed a contract to perform part of the service provided by ONWARD TOGETHER Co., Ltd. These partners will receive information according to the contract agreement (part or all of the information, depending on the terms of the contract) to support users.
  • State agencies may request information about users from the company to aid in investigations.
  • Buyers and sellers involved in a dispute may request that the company act as an intermediary.

5. Address of the entity collecting and managing personal data:

The entity collecting and managing personal data of customers/members is:

  • ONWARD TOGETHER LLC
  • Address: 53 Thai Ha Street, Trung Liet Ward, Dong Da District, Hanoi City, Vietnam.
  • Email: [email protected]
  • Phone: 0358866535

6. Tools available for users to access and modify their personal data:

  • Customers have the right to check, update, modify, or cancel their personal data by requesting that mehub.one carry out this action.

7. Commitment to the security of customers' personal data:

ONWARD TOGETHER LLC guarantees the absolute security of customers' personal data in accordance with the personal data protection policy of mehub.one. The collection and use of each customer's information will only be carried out with the consent of the customer, except in cases where other legal regulations apply.

Customers' personal data will not be used, transferred, provided, or disclosed to any third party without the customer's permission.

If the server storing the information is attacked by hackers, resulting in the loss of customers' personal data, mehub.one will promptly notify the competent authorities to investigate and handle the incident and inform the affected customers.

Absolute security is also guaranteed for all online transaction information, including electronic invoices and accounting documents, on mehub.one.

The management of mehub.one requires individuals to provide relevant personal information when registering or purchasing goods, including full name, contact address, email, phone number, account number, payment card number, etc. Individuals are responsible for the legality of the information provided. The management of mehub.one is not responsible for nor will it resolve any disputes related to the rights of members if it is found that all personal information provided by the customer during initial registration is inaccurate.

8. Third parties

Youtube API privacy policies:

  • Our API Client utilizes YouTube API Services to provide certain functionalities. By using our services, you acknowledge and consent to the use of YouTube API Services as described in this Privacy Policy
  • For more information about how Google handles your data, please refer to the Google Privacy Policy available here
  • Our API Client may store, access, or collect information directly or indirectly from users' devices, including by placing, accessing, or recognizing cookies or similar technology on users' devices or browsers.
  • To delete stored data or revoke our API Client's access to your data, please visit the Google security settings page at https://security.google.com/settings/.

Google API Services

Mechanisms for receiving and resolving complaints related to customers' personal data

Customers have the right to file complaints with the mehub.one electronic commerce trading platform's administration regarding the disclosure of their personal information to third parties. mehub.one will not use, transfer, provide, or disclose any customer's personal information to any third party without their consent.

Customers' personal data will not be used, transferred, provided, or disclosed to any third party without the customer's permission.

If the server storing the information is attacked by hackers, resulting in the loss of customers' personal data, mehub.one will promptly notify the competent authorities to investigate and handle the incident and inform the affected customers.

Absolute security is also guaranteed for all online transaction information, including electronic invoices and accounting documents, on mehub.one.

The management of mehub.one requires individuals to provide relevant personal information when registering or purchasing goods, including full name, contact address, email, phone number, account number, payment card number, etc. Individuals are responsible for the legality of the information provided. The management of mehub.one is not responsible for nor will it resolve any disputes related to the rights of members if it is found that all personal information provided by the customer during initial registration is inaccurate.