ENG
Home
Terms and Conditions

Terms and Conditions

The website reserves the right to change, modify, add or remove any part of the Terms and Conditions of use at any time. Changes are effective immediately upon posting on the website without prior notice.

By continuing to use the website after any changes to the Terms and Conditions have been posted, you accept those changes.

Please check regularly for updates to our Terms and Conditions and read carefully before deciding to make a purchase:

1. Web Usage Guidelines

When accessing our website, users must be at least 18 years old or under the legal supervision of a parent or guardian.

  • Using any part of this website for commercial purposes or on behalf of any third party without our written permission is strictly prohibited. If any of these terms are violated, we reserve the right to revoke your license without prior notice.
  • Our website is only intended to provide product information and we are not a manufacturer.
  • You must register an account with accurate personal information and update it if any changes occur. Each user is responsible for their own password, account, and activity on the web.

Additionally, you must notify us if your account is accessed unlawfully. We are not liable for any direct or indirect damages or losses resulting from non-compliance with these rules.

2. Customer Feedback

  • All website content and customer feedback are our property. If we discover any fraudulent information, we reserve the right to immediately close your account or take other legal measures in accordance with Vietnamese law.

3. Order Placement and Confirmation

  • When you place an order with Mehub, we will receive your order request and send it to you. However, the order request must pass a confirmation step. Mehub will only confirm an order if the order request meets the criteria for placing an order at Mehub.
  • To ensure prompt order confirmation, please provide accurate and complete information related to shipping and delivery, or any terms and conditions of the promotional program (if applicable) that you are participating in.

4. Order value and payment methods

  • Mehub offers various payment methods, including bank transfer, e-wallet, visa/mastercard.
  • Unless otherwise noted, customers can choose one of these three payment methods when placing an order.

5. Promotional programs

  • The terms and conditions of the promotional programs will be updated on the promotion page according to each program's running time and may be subject to change without prior notice to customers.
  • Mehub reserves the right to refuse orders that do not meet the terms and conditions of the promotional programs without informing the customers. Therefore, customers should carefully review the terms of each program before participating.

6. Discount codes

  • Discount codes are discounts that Mehub offers to customers, which can reduce the partial or total value of the order.
  • Only one discount code can be applied to each order, and customers will receive detailed information on the terms and conditions of using the discount code. To ensure fairness to customers as the end-users of.
  • Mehub, we reserve the right to refuse orders that are intended for personal use, bulk purchases, or for resale. Mehub also reserves the right to refuse orders that do not meet the terms and conditions of the discount code without prior notice. In this case, the discount code will not be reissued. In addition, Mehub reserves the right to refuse to extend expired discount codes, unused discount codes, or orders unilaterally canceled by the customer.

7. Delivery area – Mehub offers a nationwide Vietnam delivery and an international delivery service.

8. Prices

  • The prices of the products listed on Mehub include the Value-Added Tax (VAT) and are the final selling prices.

The price of the product may vary depending on the timing and accompanying promotional program. Shipping fees or order fulfillment fees may apply and will be clearly displayed on the payment page when customers place an order.

  • Although we strive to ensure that all information and prices displayed are accurate for each product, there may be errors or discrepancies.

If we discover any errors in the price of any product in a customer's order, we will notify the customer as soon as possible and offer them the choice to confirm the order with the correct price or cancel the order. If we cannot contact the customer, the order will be automatically canceled, and a refund will be issued (if the order has been paid in advance).

9. Product information

  • Mehub provides detailed information for each product we publish, however, we cannot guarantee to provide accurate, complete, up-to-date, and error-free information for each product.

In case the product received by the customer is not as described in the product information section, please inform our Customer Support department as soon as possible, while ensuring that the product is unused, to receive assistance for exchange or return.

10. Policy on counterfeit, fake, and substandard products

  • Mehub aims to provide the best goods and services to customers through the products listed on our website and refuses to sell illegally manufactured, copied, counterfeit, substandard, and unclear origin products.
  • If customers suspect any illegally manufactured, copied, counterfeit, substandard, and unclear origin products, please notify us immediately by contacting the Customer Support department at [email protected] to verify information and receive assistance.

In case the product received by the customer is not as described in the product information section, please inform our Customer Support department as soon as possible, while ensuring that the product is unused, to receive assistance for exchange or return.

11. Brand and Copyright

All intellectual property rights (registered or unregistered), information content, and all designs, text, graphics, software, images, videos, music, sounds, software compilations, source code, and basic software are our property. The entire content of the website is protected by Vietnamese copyright laws and international conventions. Copyrights are reserved.

12. Legal rights

The terms, conditions, and content of this website are governed by Vietnamese law, and any disputes arising from the unauthorized use of this website will be resolved by the competent court in Vietnam.

13. Privacy regulations

Our website values information security and uses the best measures to protect your information and payment. Your payment information will be encrypted to ensure safety. After completing the ordering process, you will exit the secure mode.

You are not allowed to use any program, tool, or form to interfere with the system or change the data structure. The website also strictly prohibits the distribution, dissemination, or encouragement of any activities aimed at interfering with, destroying, or intruding on the system's data. Individuals or organizations who violate this will be stripped of all rights and may be prosecuted if necessary. All transaction information will be kept confidential, but if requested by law enforcement agencies, we will be obliged to provide this information to them.

14. Safe and convenient payment at Mehub

All customers who transact at Mehub using an international credit card will have their information secured through encryption (see details in the "Privacy regulations" section above). Therefore, when making online payments, please note the following details:

  • Only use websites with secure payment certificates.
  • Never lend your credit card or account to someone else to make payments at Mehub. In the event of an unintentional transaction, please notify Mehub promptly so that we can provide timely support.
  • Regularly check your bank account to ensure that all card transactions are under control.

15. Transactional agreements at Mehub

Customers purchasing at Mehub must follow the following order to place and receive orders:

  • Step 1: Customers place orders, provide complete information, and authenticate
  • Step 2: Customers make advance payments
  • Step 3: Mehub checks, confirms orders, and delivers products
  • Step 4: Customers check and receive products

In the cases where customers want to check transaction information, they can retrieve it via email sent to the mailbox registered with Mehub. If customers wish to modify their information, they can notify Mehub via the hotline 0358866535

16. Changes and Cancellation of Transactions at Mehub

In all cases, customers have the right to terminate transactions if they have taken the following steps:

1. Notify Mehub of the cancellation of the transaction via the hotline 0358866535

2. Return the goods received but unused or unbenefited from.

17. Resolving Consequences of Incorrect Commercial Information Input at Mehub

Customers are responsible for providing complete and accurate information when participating in transactions at Mehub. In case customers enter incorrect information on the electronic sales information page of Mehub, Mehub has the right to refuse to carry out the transaction.

Furthermore, in all cases, customers have the unilateral right to terminate the transaction if they have taken the following steps:

1. Notify Mehub of the cancellation of the transaction via the hotline 0358866535

2. Return the goods received but unused or unbenefited from.

18. Dispute Resolution

  • Any disputes, complaints or disputes arising from or related to transactions at Mehub or these Regulations and Conditions will be resolved through negotiation, reconciliation, arbitration and/or the Court under Chapter 4 of the Consumer Protection Law on Dispute Resolution between consumers and organizations, individuals doing business in goods and services.

19. Termination Agreement Regulations

  • In case of any damages arising from the violation of the Regulations on the use of the website, we have the right to suspend or permanently block your account. If you are not satisfied with the website or any terms, conditions, rules, policies, guidelines, or operating procedures of Mehub, the only remedy is to stop working with us.

20. Third parties

Youtube API terms of use:

  • By using our API Client, you agree to be bound by the YouTube Terms of Service. Please read the YouTube Terms of Service carefully before using our services. You can find the YouTube Terms of Service (https://www.youtube.com/t/terms).

21. Other Regulations

  • All Terms and Conditions (and all obligations arising from or related to these Terms and Conditions) shall be governed and interpreted in accordance with Vietnamese law. We reserve the right to modify these Terms and Conditions at any time, and such modifications shall take effect immediately upon being posted on Mehub.
Please note that you should only purchase goods when accepting and fully understanding the above regulations.